InHealth Systems & Services
  • 08-Jun-2018 to 07-Aug-2018 (PST)
  • Baltimore, MD, USA
  • 30,000 - 40,000
  • Salary
  • Full Time

Medical, Dental, 401k, Disability, Employee Stock Ownership Program


InHealth Systems and Services is expanding into new markets. We are an employee owned Atlanta based Healthcare company with over 30 years of continuous success, InHealth sells nationally to more than 30,000 healthcare/medical practices. We are a $40M multi-divisional sales company that specializes in systems and services designed exclusively for the healthcare market. Our many divisions include: InHealth Record Systems, InHealth Computer Services, InHealth Transcription and Clinical Documentation Services, InHealth Staffing Services, InHealth Professional Services and InPractice DME Services, among others.

Our InPractice DME Division: Neb Doctors is looking for Customer Service Technician candidates to join our growing team of professionals.

Neb Doctors is a leading provider of respiratory products and supplies delivered in a clinic-based service model and partnering with the providers to offer a seamless transition from diagnosis to treatment. Neb Doctors operates as a network of locally owned and managed dealers that work with over 3,000 clinics serving more than 10,000 new patients each month. Our Neb Doctor dealers have earned the Accreditation by the Joint Commission (JCAHO) to reflect our commitment to patient safety and the highest levels of Standard of Care.

Job Summary

Organizes and provides prompt, courteous delivery, patient instruction, and set-up of home medical equipment.  Assures equipment and supply deliveries are clean, in good repair and operational, and that inventory levels are available to meet the needs of patients and referral sources.  Maintains, organizes, and assures that delivery vehicles are operational, receive necessary maintenance, are clean and stocked with appropriate safety equipment and meet regulatory standards.  Obtains patient referral information and assures that company records, files, and documentation is accurate and completed in a timely manner.  Coordinates scheduling of deliveries with patient and/or caregivers.  Completes all necessary forms.  Performs and maintains records for equipment maintenance.  Patient duties 70%, warehouse operations oversight 20% and equipment maintenance 10%.


Essential Duties and Responsibilities

  1. Ensures delivery vehicles are stocked with appropriate supplies, safety, personal protective and cleaning equipment. 
  1. Processes invoices to correct patient accounts, ensuring delivery ticket / information is complete and accurately documented for tracking, billing, and inventory purposes. 
  1. Takes steps to ensure adequate inventory levels to include purchasing, pricing, stocking, ordering, and processing of utilized equipment and supplies. 
  1. Provides assistance and support to employees and contractors. 
  1. Participates in Mandatory On-Call Rotation, handling emergency after hour situations. 
  1. Attends and conducts in-services, workshops, and meetings as necessary. 
  1. Meets all regulatory standards and supports continued performance improvement. 
  1. Schedules, organizes, and performs delivery set-ups, patient instruction, and pickups in accordance with the patient and patient's family, physician's and referral source's request and expectations. 
  1. Communicates with coworkers, patients, patient's family, physicians, and referral sources in a professional manner. 
  1. Other duties assigned. 
  1. Adheres to company policies and procedures.



Minimum of one-year experience in providing job duties as defined in this position.  Evidence of training relevant to job duties and responsibilities.  Knowledge of home medical equipment and safety requirements.  The ability to maintain high levels of concentration and to work in highly emotional situations.  Knowledgeable of regulatory standards such as FDA, OSHA and DOT.  Capable of working as a part of a team.  Willingness to provide cost-effective, quality services.  The ability to communicate with others in a professional, courteous, and cooperative manner.  Respect for patient rights and confidentiality of all patient and company related information.  Possesses current special Service Technician's licenses, as may be required by regulatory agencies.


Physical Demands

Able to perform routine office tasks, including telephone and in-person conversation, filing, computer use and reading of written materials.  Able to routinely lift, move and setup medical equipment weighing between 15-75 pounds.

InHealth Systems & Services
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